Return Policy
Have confidence ordering with Decoralldesign.com, if you are not satisfied with any products, you may return the item for a full refund within 30 days of receiving the silk plants or home accessories, less shipping costs. In the event that you need to return a product, please contact us for return instructions. Returns on items will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges.
Back Order Policy
Some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.
Shipping Policy
Shipping & Handling Charges Are As Follows:
*AMOUNT Add
| From |
to |
Charge |
| 0.00 |
10.00 |
4.99 |
| 10.01 |
15.00 |
5.99 |
| 15.01 |
20.00 |
6.99 |
| 20.01 |
25.00 |
7.99 |
| 25.01 |
30.00 |
9.99 |
| 30.01 |
50.00 |
12.99 |
| 50.01 |
70.00 |
14.99 |
| 70.01 |
100.00 |
16.99 |
| 100.01 |
150.00 |
19.99 |
| 150.01 |
200.00 |
22.99 |
| 200.01 |
250.00 |
27.99 |
| 250.01 |
300.00 |
32.99 |
| 300.01 |
350.00 |
39.99 |
| 350.01 |
400.00 |
49.99 |
| 400.01 |
450.00 |
59.99 |
| 450.01 |
500.00 |
64.99 |
| 500.01 |
up |
Call for Quote |
Note If Shipping:
All Items over 5 feet tall will be subject to up to $20 Each Item
oversize surcharge to be added after order has been submitted.
Please allow for this additional charge.
*Shipping & handling charges are figured from list pricing before any discounts and are for the
continental United States only. For additional shipping services or international orders please
e-mail us to receive a shipping and handling quote at Info@decoralldesign.com
Damaged Goods Policy
What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 5 days of arrival.
Shipping Policies for Accesories Orders
Orders take 1 - 3 Business days to ship orders
Sorry we only ship to the USA at this time.
Our shipping prices are as follow
| Order < $40 |
Orders > $40.00 up to $650 |
| UPS Ground = $7.50 |
% of Price for UPS Ground |
| DHL Rush = $20.00 |
% of Price for UPS Ground |
| USPS= $15.00 |
38% Sent by USPS |
| |
38% Sent by USPS |
Deadline for christmas Shipping: |
| |
Zone 7-8 UPS Ground: Dec 11th, DHL Dec 19th
|
| Zone 5-6 UPS Ground: Dec 13th, DHL Dec 19th |
| Zone 3-4 UPS Ground: Dec 19th, DHL Dec 19th |
| Zone 1-2 UPS Ground: Dec 20th, DHL Dec 19th |
